Our Core Policy
Why all sales are final — and what that means for you
At Evo Peptides, the integrity, safety, and purity of our products are our top priorities. As all compounds are intended strictly for research use only and are highly sensitive in nature, we maintain a strict no refund and no return policy.
This policy exists to uphold quality control — ensuring every researcher receives products that meet our rigorous 99%+ purity standard without the risk of contamination from returned inventory.
🚫 All sales are final. We do not offer refunds or accept returns for any reason including ordering errors, change of mind, or product misuse.
Damaged or Incorrect Orders
What to do if something goes wrong
If your order arrives damaged, defective, or you receive the wrong item, we want to make it right. Please follow these steps:
Refund Eligibility
The rare cases where a refund may be issued
Refunds are only considered in rare, specific circumstances:
- Order never delivered — The order was confirmed shipped but never arrived, and the cause is attributable to an error on our part (not carrier delay).
- Replacement not possible — A replacement cannot be fulfilled, the issue was reported within the required 48-hour window, and our team has confirmed eligibility.
✅ If you believe your situation qualifies, reach out to info@evopeptidesus.com with full order details. We review every case individually and fairly.
What We Cannot Honor
Cases that fall outside our policy
- Items that have been opened or used in any way.
- Returns submitted without prior authorization from our support team.
- Claims reported after the 48-hour delivery window has passed.
- Change of mind, ordering errors, or buyer's remorse of any kind.
